Delivery & Return Policy

Delivery policy:

 

All chocolate prices are listed excluding freight charges. The freight charge is announced when placing an order and details can be found in the checkout. 

The delivery time usually varies depending on your location but is estimated at 3-5 working days within Germany and 5-7 to the UK. We do our best to pack, send out and deliver your order as soon as possible.

If you experience delivery delays, please contact us immediately and we will investigate the reason for the delay. If the delay causes considerable inconvenience for you, you might be entitled to revoke the order. Please contact our customer service by e-mail in case of delay:

info@schoen-kilian.de

 

Return policy:

K S C guarantees your order to arrive in perfect condition at the specified shipping address provided by you. If you are not completely satisfied with the quality of your order upon arrival, please contact Customer service within immediatelywith a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or refund.

We will either reship the item or refund your order. A replacement will be shipped within 5-7 working days. Due to the perishable nature of our chocolate, all claims submitted without proper support will not be eligible for reshipment. K S C reserves the right to limit replacements and refunds.

Our guarantee extends only to correctly addressed orders. We will ship your order to the shipping address(es) you provide. Please include a street address, and company name, suite or apartment numbers when applicable to ensure proper delivery.

K S C is not responsible for failed deliveries when:
1. You provide an incorrect or outdated address;
2. Your recipient is out of town or not available, or
3. You do not provide a corrected/new delivery address within 24 hours of the first delivery attempt.
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.